Stay In Touch:
Privacy & Terms

HOA-USA Privacy Policy

HOA-USA is committed to respecting the privacy rights of all visitors to our Website. The following policy describes how HOA-USA protects information it receives from visitors to its Website.

1. What information does HOA-USA collect from visitors?

HOA-USA is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. HOA-USA collects information from our visitors and users of our Web site and uses the information: internally for marketing and administration purposes, in the fulfillment of our service commitment to you or as legally required under the law. In certain circumstances, HOA-USA may share your email address with a Partner Company for the purposes of answering a user-submitted question through our Contact Us option. As a user of the HOA-USA Web site, HOA-USA may collect your personally identifiable information when you: visit our site. Personally identifiable information may include, but is not limited to, your name, home or other physical address, email address, or telephone number. When you voluntarily provide contact information for yourself or for another representative of a homeowners association, HOA-USA collects and stores your personally identifying information in our internal databases. Personal contact information for an association is not displayed on the site. The name of a management company or builder/developer for an association considered in the public domain and is displayed on the site. Your IP or “Internet Protocol” address and other site usage data is used to gather broad demographic information. This data helps us serve you by allowing us to understand how visitors use our services. The IP Address is also used to monitor site activity to help ensure site security and the protection of our databases.

2. Why is information collected?

Information may be collected in an effort to enhance your user experience, provide you with information regarding HOA-USA services, special offers and to assist in the protection of the privacy rights of all visitors to the site. HOA-USA may also collect general information from your site visit. This aggregate information may include demographic and usage information, but will not include personally identifiable information. This information is used in an aggregated manner (i.e. “How many homeowners live in condominiums”) to determine sponsor effectiveness and is sometimes shared with our sponsors for the same limited purpose.

In addition information is collected for the following purposes:

  • When you submit contact information to us, you are providing consent to be added to our e-newsletter subscriber list.
  • When you submit a new HOA-USA directory listing or update an existing HOA-USA Directory listing, we request, but do not require name, physical address, email address and telephone number.
  • A visitor to the HOA-USA site may submit contact information for another person who is considered to be a member of a specific homeowner association. For example, the president of the board of directors, or the chairperson of the association’s newsletter/website committee. This contact information may include name, physical address, email address, or phone number. This contact information is not displayed on the site and is provided only upon email request for a legitimate purpose and not for solicitation. For example, single contact information is typically provided to closing attorneys or Realtors.
  • When navigating through the HOA-USA Web site, you’ll have an opportunity to decide whether or not you would like to be included on HOA-USA’s e-newsletter/mailing list. If you are included on HOA-USA’s mailing list, we may notify you about important functionality changes to the Web site, new services, and special offers we think you’ll find valuable.
  • If you send in a question through our website, we may collect and share contact information with a Partner company in order to provide a response.  If your question is used on our website as an article/Q&A, HOA-USA will delete any personal or contact information from the question in order to ensure privacy.

3. Will HOA-USA disclose the information it collects from its visitors to outside parties?

HOA-USA will not sell, lease or rent personally identifiable information collected on the site or in any form. HOA-USA may send your personally identifiable information to third parties when:

  • We recieve an email request for association contact information for a legitimate purpose such as a single request for documents from closing attorneys and/or realtors.
  • We need to share the information you provided for the purpose of fulfilling our service commitment to you.
  • We find that you have violated any stated terms of service or conditions of purchase or use.
  • We respond to court orders, legal process, government agencies or third party authorized fraud investigators.
  • If you send in a question through our website, we may collect and share contact information with a Partner company in order to provide a response.  If your question is used on our website as an article/Q&A, HOA-USA will delete any personal or contact information from the question in order to ensure privacy.

4. Does HOA-USA have security measures in place to protect my information?

HOA-USA implements a variety of security measures to maintain the safety of your personally identifiable information. User personal information is contained behind secured networks and is only accessible by a limited number of persons who have specific password protected access rights to such systems.

5. Links

This Web site contains links to other sites. Please be aware that HOA-USA is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every Web site that collects personally identifiable information.

6. Does HOA-USA use “cookies” or pixel “tags”?

Cookies are bits of electronic information that a Web site can transfer to a visitor’s hard drive to help tailor and keep records of his or her visit to the site. Cookies allow Web site operators to better customize visits to the site to your individual preferences. The use of cookies is standard on the Internet and many major Web sites use them. HOA-USA may use cookies to help provide you with a better experience on our site; however, we do not store personally identifying information in cookies. Like many Web sites, HOA-USA may also use pixel tags, also known as beacons, spotlight tags or web bugs, to improve our understanding of site traffic, visitor behavior, and response to promotional campaigns, as a supplement to our server logs and other methods of traffic and response measurement. We may also implement pixel tags provided by other companies, and limit the collection of information for the same purpose. We do not store personally identifying information in pixel tags.

7. What happens if there is a transfer of HOA-USA’s business?

As we continue to develop our business, we may acquire or divest businesses and/or assets, or be acquired ourselves. In such transactions, customer information generally is one of the transferred business assets.

8. Your consent

By using our Web site, you consent to the collection and use of the information you provide according to this Privacy Policy. We reserve the right to change our Privacy Policy from time to time, if this policy is changed, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

HOA-USA Terms Of Usage Agreement

The User Agreement below is effective for all users on July 1, 2011.


Welcome to the User Agreement for Homeowner Associations of North Carolina, Inc. (dba: HOA-USA, Inc.). This Agreement describes the terms and conditions applicable to your use of our services available under the domain of If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services.

HOA-USA may amend this Agreement at any time by posting the amended terms on our site.


Directory: This is the searchable database of homeowner associations nationwide, sorted by state.

Listing Eligibility:

Any individual or organization may submit a new association listing or updated information to an existing listing. Upon written request by a homeowner association’s board of directors a listing may be removed. HOA-USA attempts to verify, but does not guarantee the accuracy of information submitted for inclusion to the HOA-USA Directory.

1. Identity Verification

We use many techniques to identify our users when they register on our site. However, because user verification on the Internet is difficult, HOA-USA cannot and does not confirm each user’s purported identity.

2. Release

Because we are a free on-line directory, in the event that you have a dispute with one or more users, you release HOA-USA (and our officers, directors, site and profile page sponsors, agents, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

3. Information Control

We do not control the information provided by other users that is made available through our system. HOA-USA attempts to review and remove other user’s information that is determined to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice when using our site. Please note that there are also risks of dealing with underage persons or people acting under false pretense. Additionally, there may also be risks dealing with international trade and foreign nationals.

4. Fraud

Without limiting any other remedies, HOA-USA may suspend or terminate your listing if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with our site.

5. Your Information

Definition: “Your Information” is defined as any information you provide to us or other users in listing process, in the HOA-USA Directory or through any email feature. You are solely responsible for Your Information, and we act as a passive conduit for your online distribution and publication of Your Information.

Restricted Activities. Your Information (or any items listed) and your activities on the site shall not: (a) be false, inaccurate or misleading; contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (b) create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; and (c) link directly or indirectly any other website other than a website provided for information sharing for an incorporated Homeowner Association or a Site Sponsor.

License. Solely to enable HOA-USA to use the information you supply us with, so that we are not violating any rights you might have in that information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in Your Information, in any media now known or not currently known, with respect to Your Information. HOA-USA will only use Your Information in accordance with our Privacy Policy.

6. Access and Interference

Our web site contains robot exclusion headers and you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to bypass our robot exclusion headers, or to interfere or attempt to interfere with the proper working of the HOA-USA site or any activities conducted on our site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. Much of the information on our site is updated on a real time basis and is proprietary or is licensed to HOA-USA by our users or third parties. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for Your Information) from our website without the prior expressed written permission of HOA-USA or the appropriate third party.

7. Breach

Without limiting other remedies, we may immediately remove your listings, warn our community of your actions, issue a warning, temporarily suspend, and refuse to provide our services to you if: (a) you breach this Agreement or the documents it incorporates by reference; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users or us.

8. Privacy

We do not sell or rent your personal information to third parties for marketing purposes without your consent and we only use your information as described in the Privacy Policy. We view protection of users’ privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers located in the United States that are protected by physical as well as technological security devices. Our current Privacy Policy is available for your review. If you object to your Information being transferred or used in this way please do not use our services.

9. No Warranty


Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

10. Liability Limit


11. Indemnity

You agree to indemnify and hold us and (as applicable) affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

12. Legal Compliance

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your listing.

13. No Agency

You and HOA-USA are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

14. Notices

Except as explicitly stated otherwise, any notices shall be given by postal mail to HOA-USA Inc. Attn: Legal Department, 14460 Falls of Neuse Rd., Suite 149-259, Raleigh, NC 27614 (in the case of HOA-USA) or to the email address you provide to HOA-USA during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to HOA-USA during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

15. Arbitration

Any legal controversy or legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by HOA-USA to collect our fees and/or recover damages for, or obtain an injunction relating to, the HOA-USA site operations, intellectual property, and our services, shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Raleigh, North Carolina, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either you or HOA-USA may seek any interim or preliminary relief from a court of competent jurisdiction in Raleigh, North Carolina necessary to protect the rights or property of you or HOA-USA pending the completion of arbitration. Should either party file an action contrary to this provision, the other party may recover attorney’s fees and costs up to $1000.00.

16. Additional Terms

The following policies are incorporated into this Agreement by reference and provide additional terms and conditions related to specific services offered on our site:
Privacy Policy: /privacy.aspx
Sponsor Agreement: available upon request
Each of these policies may be changed from time to time and are effective immediately after we post the changes on our site, except for the Privacy Policy for which we will provide you with thirty days prior notice. In addition, when using particular services on our site, you agree that you are subject to any posted policies or rules applicable to services you use through our site, which may be posted from time to time. All such posted policies or rules are hereby incorporated by reference into this Agreement.

17. General

This Agreement shall be governed in all respects by the laws of the State of North Carolina as such laws are applied to agreements entered into and to be performed entirely within North Carolina between North Carolina residents. We do not guarantee continuous, uninterrupted or secure access to our services, and operation of our site may be interfered with by numerous factors outside of our control. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that this Agreement and all incorporated agreements may be automatically assigned by HOA-USA, in our sole discretion, to a third party in the event of a merger or acquisition. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof. Sections xxx shall survive any termination or expiration of this Agreement.

18. Disclosures

The services hereunder are offered by HOA-USA Inc.

Disputes between you and HOA-USA regarding our services may be reported to management by sending an email to We encourage you to report all user-to-user disputes to your local law enforcement, postmaster general, or a certified mediation or arbitration entity.

Additionally, you may report complaints to the Attorney General’s Consumer Protection Office.

North Carolina Department of Justice
Consumer Protection Section
P.O. Box 629
Raleigh, NC 27602-0629
Telephone: (919) 716-6000
Fax: (919) 716-6050

Free E-Newsletter Sign Up

The best way to stay informed on proposed legislation, new laws, issues, trends and best practices is through our free e-newsletter.

Add or Update Your Listing in Our Management Company Directory

HOA-USA is pleased to offer a FREE listing for your management company in our state-specific Management Company Directory. This is a single static listing for your state.

Please fill out the form below to be added to the directory, or to update your listing.

The company information you provide will be used solely for the purpose of updating our site, and your personal information will not be shared with anyone.

If you are interested in having your listing be displayed near the top of the page with enhanced contact info and recognition, please inquire about our Partner Program. The HOA-USA Partner Program is an opportunity for companies to market their products and services to the board members of their single family, townhome, and condominium associations. is designed to provide state specific marketing opportunities to our Partners. Four levels of Partnership allow us to provide cost-effective marketing campaigns to companies large and small.

Companies interested in learning more about the HOA-USA Partner Program should inquire in the comments section of the form below or contact a Partner Account Specialist at (919) 798-0813.

Add or Update Your Listing in Our Vendor Directory

HOA-USA is pleased to offer a FREE listing in our state-specific Vendor Directory. This is a static listing in the appropriate region of your state. The Vendor Directory is visited by thousands of board members each month.

Please fill out the form below to be added to the directory, or to update your listing.

The company information you provide will be used solely for the purpose of updating our site, and your personal information will not be shared with anyone.

If you are interested in having your listing link to your website, and be displayed near the top of the page, please inquire about our Partner Programs. The HOA-USA Partner Program is an opportunity for companies to market their products and services to the board members of their single family, townhome, and condominium associations. is designed to provide state specific marketing opportunities to our Partners. 3 levels of Partnership allow us to provide cost-effective marketing campaigns to companies large and small.

Companies interested in learning more about the HOA-USA Partner Program should inquire in the comments section of the form below or contact HOA-USA at 919-459-2859.

FREE Guide to Understanding Homeowners Associations

Fill out the following form to get your FREE Guide